Client
Consumer Electronics Company
Services
Generative AI, Chatbot Development, AI Integration
Project summery
We built an AI Technical Support Assistant to support customers after product delivery by answering technical support queries in real-time. The assistant uses natural language understanding to interpret issues and suggest guided solutions instantly, reducing wait times and call center load.
Implementation
The assistant was trained using historical support queries and product manuals. It was deployed on the company’s website and integrated with their helpdesk platform. The system handled common problems like power issues, setup errors, and LED indicator meanings with context-aware replies.
Results
The assistant resolved 80% of support queries without human involvement, saving hundreds of hours monthly and improving customer satisfaction with faster responses.
0
sec
Avg. First Response Time
0
%
Queries Resolved by AI
0
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