Client
Online Retailer
Services
Chatbot Development, AI Integration, Web Development
Project summery
We developed and integrated a customer support chatbot for an e-commerce platform to handle high volumes of customer inquiries regarding orders, shipping, and product details. The AI chatbot provided 24/7 instant support and significantly reduced the load on human agents.
Implementation
The chatbot was trained with historical customer queries and product FAQ data. It was embedded into the e-commerce website and mobile app. It could answer questions about order status, return policies, product specs, and escalate complex issues to live agents with ticket creation.
Results
The AI chatbot resolved over 70% of queries instantly, reduced first response time to 0 seconds, and helped the company scale support without increasing headcount.
0
sec
Avg. First Response Time
0
%
Queries Handled by Bot
~
0
